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I just received my order and noticed the price has dropped. Can I get a refund for the difference?

We offer a price protection policy under specific conditions. Please review the two scenarios below to see if your order is eligible: 1. The price change is due to a Promotion We offer a 30-day price protection window (starting from the day after your order date, excluding the day of purchase). If the figure you purchased goes on promotion within this 30-day period, or within 7 days of delivery (based on tracking confirmation), you are eligible for a price adjustment. How to identify: Promotional items are marked with a "-*%" tag next to the price. How we refund: Please contact us via email or WhatsApp. Once verified, we will refund the price difference to you via our points system. Note: Requests made after these designated windows are not eligible for promotional price adjustments. 2. The price change is due to Shipping Cost Adjustments If the product is not on promotion but the price changed due to carrier rate adjustments (such as fluctuations in boat shipment or air freight rates), we are unable to refund the difference. The shipping fee you paid was based on the lock-in rate at the time of your order, which we already paid to the carrier. Subsequent rate changes do not affect already shipped orders. If you have any further questions or need us to check your order date, feel free to contact us!

How can I change the product price to my local currency?

Operate in PC: Click Language & Currency Button (default set as English ($USD)) on top right and choose the currency you prefer to view. Operate on Mobile: Click Language & Currency Button (an Earth sgin) on top right and choose the currency you prefer to view.

Which currency is more favorable for the price?

We offers the exchange rate for supported currencies through our FX partners instand of the real-time exchange rate for order payment with non-USD currencies, so that you could see your local currency before you pay for it. We recommend you to pay for the order with USD.

What currency will be made if a refund is requested?

Upon refund, it will be issued in your selected currency to your original account of the payment.

How can I use Bombusbee Points?

1 Bombusbee Points = 0.01 usd You can use the points on any items available. Please don't only use points/coupons to pay for any items. You need to pay at least 1usd for each payment.

How is Bombusbee Points collected?

You can collect Bombusbee points by complete orders and review products. Collect rate: 100% of the order price (including shipping fee) 10 points for each review and reply to review Example: For an order of $100 + $20 shipping fee, you will earn 120 bombusbee points For a review published, you will earn 10 points. For a review replied, you will earn 10 points. *Please do not spam or advertise on reviews, we keep the right to delete the comment or close your account for the spam.

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